Warranties, Refunds and Returns
Items Handmade by MN Jewellery Design
Our Promise to You:
Your jewellery has been created with the utmost care and attention to detail. Handmade jewellery is not perfect and as such may have small imperfections compared with machine-made jewellery. This does not detract from its value, beauty or purpose. Every item we make is stamped with our Maker's Mark - our promise that it is a quality product, made with refined precious metal to world class standards.
Manufacturing Warranty:
As such, we offer a 10 year warranty against manufacturing defects, excluding wear and tear. Repairs or changes done to your jewellery by other jewellers will void this warranty as we cannot guarantee their workmanship or materials.
Loss of a main stone is not covered under warranty - it is a wear and tear issue that would be covered under your insurance.
Refunds & Returns:
We are unable to offer refunds or returns on custom-made jewellery for change of mind.
Repairs & Care:
Improper wear, use or care of the jewellery resulting in wear-and-tear is not covered under warranty. (Please see full CARE list for details) We strongly recommend yearly jewellery checks - these are offered free of charge.
Ring Re-sizing:
If you have purchased a handmade ring from us, we are happy to resize your ring once, free of charge within the first 6 months after purchase. It is normal for fingers to fluctuate with heat, pregnancy, sickness and weight-gain/loss. Re-sizing after 6 months will be chargeable. Some rings (i.e. titanium or heavily engraved pieces) may not be re-sizable.
Insurance
We recommend you purchase insurance through a company that specialises in jewellery, alternatively your jewellery may be added to your home insurance (you will need to discuss this with them). Please realise that in the event of a claim, most general insurance companies will encourage you to have your jewellery replaced or fixed by a jeweller of their choice at their nominated value, however they are unable to force you to do if you tell them you have a preferred family jewellers.
Valuations
For hand-made pieces we will provide you with a certificate of sale. This is not a valuation. Jewellers who are not trained valuers cannot provide a legal valuation, this must be done by a valuer who is registered by the NCJV (National Council of Jewellery Valuers). There are also many different types of valuations for different purposes. You should only accept valuation certificates that clearly state the purpose of the document - eg insurance, etc - and the type of market on which valuation is based.
Gem Treatments
We believe the best gemstones are naturally made and coloured (i.e. have emerged from the ground without any processing other cutting and polishing). Therefore, where possible - we avoid treated gemstones, synthetic gemstones and created stones. Gemstones which have not been enhanced in any way, are rarer and are more costly.
The majority of gemstones on the market today are heat-treated to improve appearance and colour. The practice is centuries old and considered stable and permanent and is routinely done to amethyst, aquamarine, chalcedony, citrine, emerald, jade, lapis lazuli, opal, pearl, ruby, sapphire, tanzanite, tiger's-eye, topaz, turquoise, and zircon. We will clearly state in the jewellery description or details if a gemstone has been heat treated.
Other treatments such as fissure or fraction filling, diffusion treating, and laser drilled gemstones are not acceptable to us. We do not sell these gemstones.
Our Promise to You:
Your jewellery has been created with the utmost care and attention to detail. Handmade jewellery is not perfect and as such may have small imperfections compared with machine-made jewellery. This does not detract from its value, beauty or purpose. Every item we make is stamped with our Maker's Mark - our promise that it is a quality product, made with refined precious metal to world class standards.
Manufacturing Warranty:
As such, we offer a 10 year warranty against manufacturing defects, excluding wear and tear. Repairs or changes done to your jewellery by other jewellers will void this warranty as we cannot guarantee their workmanship or materials.
Loss of a main stone is not covered under warranty - it is a wear and tear issue that would be covered under your insurance.
Refunds & Returns:
We are unable to offer refunds or returns on custom-made jewellery for change of mind.
Repairs & Care:
Improper wear, use or care of the jewellery resulting in wear-and-tear is not covered under warranty. (Please see full CARE list for details) We strongly recommend yearly jewellery checks - these are offered free of charge.
Ring Re-sizing:
If you have purchased a handmade ring from us, we are happy to resize your ring once, free of charge within the first 6 months after purchase. It is normal for fingers to fluctuate with heat, pregnancy, sickness and weight-gain/loss. Re-sizing after 6 months will be chargeable. Some rings (i.e. titanium or heavily engraved pieces) may not be re-sizable.
Insurance
We recommend you purchase insurance through a company that specialises in jewellery, alternatively your jewellery may be added to your home insurance (you will need to discuss this with them). Please realise that in the event of a claim, most general insurance companies will encourage you to have your jewellery replaced or fixed by a jeweller of their choice at their nominated value, however they are unable to force you to do if you tell them you have a preferred family jewellers.
Valuations
For hand-made pieces we will provide you with a certificate of sale. This is not a valuation. Jewellers who are not trained valuers cannot provide a legal valuation, this must be done by a valuer who is registered by the NCJV (National Council of Jewellery Valuers). There are also many different types of valuations for different purposes. You should only accept valuation certificates that clearly state the purpose of the document - eg insurance, etc - and the type of market on which valuation is based.
Gem Treatments
We believe the best gemstones are naturally made and coloured (i.e. have emerged from the ground without any processing other cutting and polishing). Therefore, where possible - we avoid treated gemstones, synthetic gemstones and created stones. Gemstones which have not been enhanced in any way, are rarer and are more costly.
The majority of gemstones on the market today are heat-treated to improve appearance and colour. The practice is centuries old and considered stable and permanent and is routinely done to amethyst, aquamarine, chalcedony, citrine, emerald, jade, lapis lazuli, opal, pearl, ruby, sapphire, tanzanite, tiger's-eye, topaz, turquoise, and zircon. We will clearly state in the jewellery description or details if a gemstone has been heat treated.
Other treatments such as fissure or fraction filling, diffusion treating, and laser drilled gemstones are not acceptable to us. We do not sell these gemstones.